Shipping policy
At The Good Cheese Bone, we work hard to ensure your dog’s favourite treats arrive safely and promptly. Below you’ll find all the details regarding our shipping process.
1. Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Orders placed after our daily cutoff time will be processed the next business day.
During peak periods, processing times may be slightly longer.
Once your order is dispatched, you will receive a confirmation email with tracking details.
2. Shipping Destinations
We currently ship to:
United KingdomSelected international destinations (availability shown at checkout)
If your location is not listed, please contact us before placing an order.
3. Shipping Rates
UK delivery: Royal Mail Tracked 24, £2.49 on orders under £25.
Free UK delivery: Royal Mail Tracked 24 is free on orders of £25 or more, and on all Christmas bundles.
International delivery costs depend on the destination and are shown at checkout.
4. Delivery Times
Estimated delivery times (after dispatch):
UK Standard Shipping: 2–4 business days
International Shipping: 5–10 business days (varies by destination)
Delivery times are estimates and may be affected by courier delays, weather conditions, or customs processing.
5. Tracking Your Order
Once your order has shipped, you’ll receive a tracking link via email.
Please allow up to 24 hours for tracking information to update.
6. Delays & Lost Packages
We are not responsible for delays caused by couriers, customs, or unforeseen circumstances.
If your order appears lost or delayed beyond the expected timeframe, please contact us and we’ll assist you.
7. International Orders & Customs
For international orders:
Customs duties, taxes, and import fees may apply.
These charges are the responsibility of the customer.
We are not responsible for delays caused by customs clearance.
8. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
Additional charges may apply for reshipping returned packages.
